Ink & Toner FAQ

Q.  How do I buy ink cartridges and toner cartridges online?

A.  You can use the colour wheels to find our ink cartridges and toner cartridges, or make use of the search feature to search for the model number of your printer,ink cartridge or toner cartridge.  Simply select your product and choose 'Add to Cart'.  Once you are ready to finalise your order, choose 'Check Out' and enter your shipping and payment details.

Q.  My ink cartridge or toner cartridge is not working properly - it prints nothing / streaks / blotches etc. How can I fix this? Is the cartridge faulty?

A.  It is posible, although unlikely that a faulty ink cartridge or toner cartridge is causing your problems.  Before requesting a return, try the following:

1. Make sure you removed the plastic strip(s) from the cartridge when you installed it.  These are for shipping purposes only, and the cartridge will not function with them installed.
2. Run a Clean or Deep Clean on the printer head.  Consult your printer manual for detailed instructions.
3. Run a Nozzle check on the printer.  Again, consult your manual for detailed instructions.
4. If the problems remain after changing the cartridge and performing the above steps, you may have a defective printer.

Q.  How are your ink cartridges and toner cartridges delivered?

A.  All ink cartridges and toner cartridges are delivered next business day* by courier, Australia Post or Australian Air Express throughout Australia.  Delivery is FREE**. Some deliveries may require a recipient's signature.
* Over specified routes where order placed before 3:00PM AEDT 
**Free Delivery available on orders over $50

Q.  How secure is your site?

A.  Thriftyink is secured through Verisign, who use 128-bit SSL encryption to protect your data.  You can be assured that your orders are safe, and that your personal information will remain protected.