Ink & Toner FAQ

Q.  How do I buy ink cartridges and toner cartridges online?

A.  You can use the colour wheels to find our ink cartridges and toner cartridges, or make use of the search feature to search for the model number of your printer,ink cartridge or toner cartridge.  Simply select your product and choose 'Add to Cart'.  Once you are ready to finalise your order, choose 'Check Out' and enter your shipping and payment details.

Q.  What should I do once I've ordered my ink cartridge or toner cartridge?

A.  If you have selected Cheque or Direct Credit please arrange payment as follows:

Cheques
Please make Cheques payable to Baycity Nominees and write your details on the back of the cheque.  Cheques should be sent to 14 Cliff Road Frankson, Victoria, 3199

Direct Credit
Direct Credit to:
Bank: ANZ Bank
Account Name: Baycity Nominees Pty Ltd.
BSB: 013 322
Account Number: 3319 06982
Reference: Your Name/Order Number

Q.  My ink cartridge or toner cartridge is not working properly - it prints nothing / streaks / blotches etc. How can I fix this? Is the cartridge faulty?

A.  It is posible, although unlikely that a faulty ink cartridge or toner cartridge is causing your problems.  Before requesting a return, try the following:

1. Make sure you removed the plastic strip(s) from the cartridge when you installed it.  These are for shipping purposes only, and the cartridge will not function with them installed.
2. Run a Clean or Deep Clean on the printer head.  Consult your printer manual for detailed instructions.
3. Run a Nozzle check on the printer.  Again, consult your manual for detailed instructions.
4. If the problems remain after changing the cartridge and performing the above steps, you may have a defective printer.